En ce moment, la livraison est offerte jusqu'à Noël*
La livraison à domicile est offerte à partir de 69€ d'achat*.
Le delai de livraison est entre 2 à 3 jours (délai annoncé en jours ouvrés).
Livraison en France Métropolitaine et en Belgique.
Une pièce d’identité vous sera demandée.
Si vous êtes absent(e) de votre domicile, un avis de passage sera laissé dans votre boîte aux lettres et votre colis sera mis à disposition dans l’un des bureaux de poste proches de chez vous. Vous disposez de 10 jours ouvrables depuis l'arrivée de votre colis en bureau de poste, pour venir le retirer.
LIVRAISON À DOMICILE EXPRESS ENTRE 1 ET 2 JOURS - 10,90€
La livraison Express à domicile est offerte au-delà de 230€ d'achat*.
Le délai de livraison est de 24h à 48h, pour toute commande passée avant 14h. (délai annoncé en heures ouvrées, excluant les week-ends et jours fériés).
Livraison en France Métopolitaine et en Belgique.
Une pièce d’identité vous sera demandée.
Si vous êtes absent(e) de votre domicile, un avis de passage sera laissé dans votre boîte aux lettres et votre colis sera mis à disposition dans l’un des bureaux de poste proches de chez vous. Vous disposez de 10 jours ouvrables depuis l'arrivée de votre colis en bureau de poste, pour venir le retirer.
RETOURS ET REMBOURSEMENTS
Un problème sur votre commande ? Vous avez changé d'avis ?
En ce moment, les retours sont prolongés jusqu'au 31 janvier 2026*
Vous disposez de 30 jours pour effectuer un retour gratuitement depuis votre compte client.
Une fois votre colis retour réceptionné, vous recevrez votre remboursement sous 15 jours.
POUR LES BIJOUX ET MONTRES DE MARQUES GARANTIE 1 OU 2 ANS
Tous les bijoux et montres de marques font l’objet d’une Garantie Fabricant pouvant varier de 1 à 2 ans. Pour bénéficier de la Garantie Fabricant, vous devez être en possession du bon de garantie et de la facture qui vous ont été remis avec l’article lors de votre achat. La Garantie Fabricant s’applique sur les vices de fabrication. Les écrasements, chocs et autres détériorations ne pourront donc faire l’objet de cette garantie. Pour connaître la procédure de retour Garantie Fabricant, nous vous invitons à vous rendre dans la bijouterie CLEOR dans laquelle vous avez acheté l’article, à consulter notre Foire Aux Questions ou à contacter notre Service Client.
POUR LES BIJOUX CLEOR ET LES COLLECTIONS CLEOR GARANTIE 2 ANS
Les articles commercialisés dans les bijouteries CLEOR et sur www.cleor.com bénéficient d'une garantie commerciale de 2 ans contre tout défaut de conception et de matière, à compter de la date d'achat et sur présentation de la facture d'achat faisant foi. Les écrasements, chocs, détériorations ne pourront faire l’objet de cette garantie. Pour bénéficier de cette garantie, nous vous invitons à vous rendre dans la bijouterie CLEOR dans laquelle vous avez acheté l’article en vous munissant de la facture qui vous a été remise lors de votre achat. Dans le cas d'une commande internet, vous devez contacter notre Service Client pour connaître la procédure de retour.
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